Abby
Omotoso
I specialize in human-centered and AI-friendly content. 10+ years helping companies such as Meta and Salesforce build knowledge systems that scale.
"I don't just write documentation — I build the semantic infrastructure that scales AI accuracy and reduces organizational risk by turning fragmented content into a high-performance knowledge asset."
I'm a content strategist and technical writer with over a decade of experience turning complex systems into clear, user-centered documentation. My work spans API and SDK documentation, information architecture, knowledge base design, and AI-powered content strategy.
Currently on assignment at Meta's Reality Labs, I'm building knowledge infrastructure that eliminates single points of failure and scales institutional knowledge across 50+ cross-functional stakeholders. Previously at Salesforce, I led documentation strategy for Composable Storefront and Einstein Platform — Salesforce's AI app development infrastructure.
I hold a BA in French, German, and Spanish from Columbia University and am certified in content strategy, taxonomy, metadata, and the Jobs to Be Done framework.
Samples of content strategy deliverables and technical writing
Areas of Expertise
Tools & Technologies
Certifications
- ✓Taxonomy and Metadata
- ✓Jobs to Be Done Framework for Designers
- ✓Content Strategy Fundamentals
- ✓DITA XML Essentials
Languages
- EnglishNative
- FrenchConversational
- GermanConversational
- SpanishConversational
